Main conference
Tuesday 24th November 2009
8:30
Registration and refreshments
9:30
Opening remarks from the Chair
Professor Mike Bourne
Professor of Business Performance
Cranfield University School of Management
9:40
Understanding future strategy, priorities and direction for the NHS’ performance regime and developing a flexible, proactive response
- Exploring new drivers behind performance management
- Identifying best practice holistic approaches to performance management
- Aligning and managing conflicting agendas through integrated management reporting
- Early guidance on national benchmarking to drive improved performance across the NHS
- Gaining buy in for new performance management and improvement initiatives at all levels of organisations
10:10
Aligning financial and performance management to minimise the impact of the recession on the NHS
- Identifying conflicting agendas and determining how these departments should work together
- Ensuring performance management drives productivity, efficiency and income generation
- Driving higher performance: Understanding the impact of service line management and HRG4 on performance management
- Achieving cost savings at a service level through intelligent performance management
10:30
Question and answer session
10:40
Morning refreshments
11:00
Translating the national vision of high quality care into performance management systems
- Assessing local and national quality improvement initiatives
- Preparing NHS leaders and staff to lead the quality improvement agenda
- Developing the capacity and capability to facilitate and deliver a programme
- Interpreting outcomes from a quality, innovation and productivity perspective
Adrian Pennington
Project Director, Quality Framework
NHS East of England
11:25
Strengthening World Class Commissioning competencies to ensure higher performing providers
- Understanding the impact of WCC on performance measurement and contracting
- Identifying mechanisms to actively manage performance of provider’s services to drive high quality care
- Linking value for money commissioning outcomes to increased efficiency and performance
- Developing protocols to manage breaches in contracts and undertake capacity and demand analysis to initiate decommissioning
- Incentivising service managers to innovate performance management in practice
Adrian Reedman
Interim Director of Strategy and Redesign
NHS Birmingham East & North
11:50
Exploring the future vision of performance management and its role in the quality agenda
- Understanding performance managements role in driving the quality agenda and outlining next steps
- Implementing performance management systems that enables organisations to operate effectively, efficiently and economically
- The importance of improved productivity
- Future thoughts on the compliance framework
12:20
Delivering Healthcare Performance Management Solutions in the NHS
Todays NHS Reality : Financial Analysis
Business Benefits of a Healthcare Performance Management Platform
Delivering a Healthcare Performance Management Solution to a major NHS Consortium
The Healthcare Performance Management Forum
Peter Singleton
Managing Director
Analitica
12:40
Question and answer session
12:50
Lunch
13:30
Case Study: Implementing learnings from a high performing private sector organisation and understanding how to apply external systems to your processes to drive higher performance
Andrew Gammage
Head of Quality & Guest Insight
Whitbread Hotels & Restaurants
Stream One: Moving from performance management to performance improvement within acute orgaisations
14:00
Managing the multitude of national, regional and local targets to deliver a streamlined approach to performance management
- Ensuring the validity of clinical indicators and developing a clinical dashboard to deliver meaningful performance management
- Embedding new performance frameworks in terms of quality, safety and operational standards and targets
- Using PROMs and the national patient survey to track user experience
- Sharing best practice for improving results on key indicators including 18 weeks at a speciality level
Frances Cousins
Director of Information Systems and Analysis
Cambridge University Hospitals NHS Foundation Trust
14:30
Afternoon Refreshments
15:00
Supporting and engaging your workforce to drive and measure performance effectively
- Engaging clinicians to accurately report and support performance improvement
- Gaining buy in across your whole organisation from board to ward
- Communicating changes effectively to embed performance within the mindset of your organisation
Peter Fry
Assistant Director of Performance and Contracts
Kings College Hospital NHS Foundation Trust
Stream Two: Moving from performance management to performance improvement within mental health organisations
14:00
Developing performance management indicators to support high quality care for all
- Mapping care pathways - the link between prevention, treatment and outcomes - to developing more effective and transparent performance management
- Removing duplication in current systems and minimising inefficiencies in performance management
- Moving from collecting inpatient and outpatient activity to actually measuring efficiency of treatment
- Understanding how to make the transition from performance management to improvement in mental health settings
Alex Lewis
Medical Director
Central and North West London NHS Foundation Trust
14:30
Afternoon refreshments
15:00
Performance managing contracts and relationships with contractors to improve efficiency, productivity and quality
- Delivering effective performance management of existing contracts
- Improving relationships with contractors and PCTs to drive performance improvement
- Developing incentives to encourage innovation within performance management
- Examining cost and volume contracts and PbR and their role in performance management
Craig Harris
Associate Director - Joint & specialist Services
NHS Manchester
Sue Jackson
Associate Director of Performance
NHS Manchester
15:30
Understanding the future vision of healthcare standards in performance management
- Exploring the evolution of CQC and their future priorities
- Reviewing new developments in the annual healthcheck, registration, periodic review and self certification
- Clarifying the role of CQC in supporting high quality care for all
Gary Needle
Director of Methods
Care Quality Commission
16:00
Question and answer session
16:10
