Case Study: Implementing learnings from a high performing private sector organisation and understanding how to apply external systems to your processes to drive higher performance
13:30
Andrew Gammage
Head of Quality & Guest Insight
Whitbread Hotels & Restaurants
Andrew has worked for Whitbread for the last 7 years and is currently the Head of Quality & Guest Insight for Whitbread Hotels & Restaurants; Responsibilities include ensuring that all Whitbread Brands have robust Brand Standards that are thoroughly audited.
