Workshop

Registration and refreshments

Opening remarks from the Chair

Embedding quality in the heart of performance management going forward

• Debating what constitutes good community performance in the NHS
• Identifying and implementing appropriate systems to monitor the outcomes of a diverse and dispersed service
• Understanding the future of CQC regulation for primary and community services
• Developing streamlined and manageable performance indicators for community services
• Understanding how CQUIN and the community contract will be implemented
• Gaining buy-in from all stakeholders and managing any culture changes

Understanding the implications of the provider/commissioner split on performance management in the community

• Understanding what the World Class Commissioning and Transforming Community Services agendas mean for performance management
• Identifying roles and responsibilities for performance management and how this changes post divestment
• Determining who has ultimate responsibility for performance management and improvement
• Managing performance within existing and new contracts

Question and answer session

Morning refreshments

Improving data and collection to ensure intelligent information

• Understanding how you can set up meaningful systems on a basis of poor information
• Identifying existing gaps in data to improve data collection
• Setting up a minimum dataset and developing indicators
• Ensuring timely investment in data collection systems and new technology
• Understanding how to move from quantitative to qualitative indicators

Strengthening partnership working between commissioners, providers and other stakeholders to support performance improvement

• Implementing systems that allow data flow in a format and timeline acceptable to commissioners
• Identifying key lessons from acute providers to close the gap between community and acute performance reporting
• Mapping outputs and outcomes of all community health teams

Case Studies: Performance management in practice

• Exploring the possibilities for managing the performance of district nurses and dental practitioners in a community setting

Question and answer session

End of Seminar