Sue Jackson

Prior to that she had been the Head of Performance Management and Integrated Governance at North Kirklees PCT. These roles involve and have involved Sue supporting sustainable attainment of performance targets by shaping and strengthening Performance Management systems. Working with colleagues within the PCTs, local provider organisations (Acute Trusts, Mental Health Trusts, Social Services), other PCTs, the Strategic Health Authority, the Audit Commission and other local stakeholders Sue supports the attainment of a corporate culture that embraces openness, transparency, clear lines of accountability and good performance management principles.

She has spent almost 30 years within healthcare in a variety of roles; Nursing, Midwifery, Research, Projects, and Senior Management. Sue also still practices as a bank midwife ensuring that her statutory clinical and educational requirements are met. Following the successful completion of the MBA in 1996, Sue secured a position at the European Centre for Total Quality Management where she spent two and a half years working European-wide within the area of total quality management and organisational excellence.

She is a founder member of the European Foundation for Quality Management (EFQM) Health Sector Group.  Between 2000 and 2003 Sue worked as Head of Programmes at the Centre for Excellence Development, University of Salford where she provided research and leadership support to a team of associates and lecturers undertaking research and providing consultancy within the field of healthcare and higher education. In this role Sue supported many healthcare organisations worldwide to apply the concepts of continuous performance improvement into practice. 

Sue’s expertise lies in the areas of the European Foundation for Quality Management (EFQM) Excellence Model, the Balanced Scorecard, Performance Management, Total Quality Management, the use of quality tools, Integrated Governance and coaching using Neuro-Linguistic Programming methods. 

She is an accomplished author with over 40 journal publications and 2 books mainly in the field of quality and excellence in the public sector.